PRIVÀ from A to Z

ADAPTER

Adapters are available at the reception. A 20.- CHF deposit will be put on your room. Please return the adapter to the reception at check out and the deposit will be taken off of your invoice.

ANIMALS

Pets are allowed in certain chalet-apartments as well as in the Gastronomia, but not in the pool area. Our reception staff is happy to arrange a dog sitter for you if needed (a fee will apply).

BABY ARTICLES

At the reception you can borrow various baby articles such as a bathtub, thermometer, potty, changing mat, diaper bin, night light, baby carriage or baby carrier backpack (a fee will apply on some of those items).

BABYSITTER

Do you need someone to look after your child for a few hours? Please contact the reception. Upon availability we can arrange a babysitter for you (a fee will apply). You are welcome to use our children`s club daily. For more details please do not hesitate to contact our reception and the children`s club stuff.

BANK

Grisons Cantonal Bank and Raiffeisen banks are represented in Lenzerheide. All the branches are located on the Voa principala (the main street).

BATH TOWEL

You can use the striped bath towels in your apartment for the infrared sauna or when visiting the pool. Towels are also available in the fitness room.

BATHROBE

The use of bathrobes is included in the Penthouse category and in Chalets. In the category Superior & Deluxe bathrobes can be borrowed at the reception for a fee of CHF 25.-

BIKE

In our sports shop, you can find various types of bikes and equipment for rent. In addition, there is also a locked place for leaving the bikes in the underground car park with a bike washing- and repair station. You can open it with your PRIVÀ key card.

BREAD SERVICE

You can pre-order your preferred baked goods until 8:30 pm and pick them up in our restaurant the next morning from 8:00 am. Other ingredients for a substantial breakfast can be found in our Mini-Market.

BUS / SPORT BUS

You can easily reach your desired destinations within Lenzerheide with the free sports bus. The station «Dieschen sot» is located directly in front of the PRIVÀ Alpine Lodge. The timetable varies per season and can be found in our Info-Corner in the building Andrina.

CHILDREN

Our chalet resort offers a supervised Kids club with an indoor game room and an outdoor playground. In the winter there is the Swiss snow sports school with its own children skiland available on site. The assembly point for all ski lessons is directly in the resort. The children are picked up and brought back to the resort by the ski instructors.

DEPARTURE

The chalet-apartments are at your disposal until 10am on the departure day. We kindly ask you to put used dishes in the dishwasher and bring your garbage to the recycling station.

EMERGENCY EXITS

The emergency exits are signposted by green-white illuminated signs.

EMERGENCY NUMBERS

Police: 117

Fire brigade: 118

Medical / Ambulance: 144

Poison information / Emergency counselling: 145

Rega / Air rescue service: 1414

EXCURSIONS

You can find excursion ideas at the reception, in our Info-Corner in the building Andrina, in the Info-Channel on your TV and on our Guest-App.

FAX

We are happy to send your faxes at the reception at customary rates.

FIRE

In case of fire please inform the reception immediately, using the SOS button on your phone (even outside of opening hours). Follow the emergency signs to the escape routes and the instructions of the staff members. Under no circumstances should you use the lift. The assembly point is located in the parking lot in front of the reception (by the Ibex).

FIREPLACE

The lighting instructions are located on the fireplace. We would be happy to answer your questions at the reception. A basket of firewood is available in the Chalet-Apartment Deluxe, Penthouse as well as in the Chalets, which can be filled up again at the reception at all times. Our guests in the superior category can purchase firewood in the Mini-Market for a fee.

FITNESS

The fitness room is located in the building Erina next to the pool area. A towel is available in the fitness room.

Opening times:

Daily from 8 am until 9 pm

GASTRONOMIA

Our cuisine is inspired by local Grisons specialties, which we interpret in a simple and creative way. At our PRIVÀ Steiva and PRIVÀ Ustereia restaurants, we offer fresh daily dishes made with regional and seasonal products. In the summer, you can enjoy the culinary delights on the spacious terrace in the village square.

Our restaurant is opened daily from 7:30 am.

GIFT VOUCHER

Gift voucher for a stay or a dinner can be purchased at our reception or online at www.privalodge.ch

HOSPITAL / CLINIC

Kantonsspital Graubünden
Loesstrasse 170, 7000 Chur
Tel. +41 81 256 61 11

INFO-CORNER

You will find many excursion tips and slope maps, bus schedules and other brochures in our Info-Corner in the building Andrina, above the reception.

INTERNET

You have free access to our wireless LAN throughout the whole resort.

The name of the network: Privalodge 

The password of the network: Privalodge

KEY CARD

Please do not forget to return the key card before your departure.

KIDS CLUB

The kid's club is available for use at the following times:

Opening times:

Friday - Monday:

9:30 am - 7:00 pm

Thuesday and thursday:                 

closed

Wednesday:

9:30 am - 7:00 pm

The children will be supervised by our eductional trained team during all activities. For some activities will be a registration required.

KITCHENWARE

You can borrow a fondue pot, a raclette grill or table grill at the restaurant. It's is possible to rent an oven at the reception for a fee of CHF 25.– per piece per stay.

LIBRARY

There is a selection of books in our Cheminée Lounge in the restaurant for you to check out and return.

LOST AND FOUND

You have found or lost something? Please contact the reception.

LUGGAGE

We are happy to store your luggage at the reception on the day of your departure.

MASSAGES

Our reception will gladly provide you with information on our massage offers.

MINI-MARKET

Household articles, regional products and souvenirs – at our Mini- Market you will find everything for your stay.

Opening times:

daily from 7:30 am until 9:00 pm

OPERATING INSTRUCTIONS

The operating instructions for electronic devices can be found here.

PAYMENT METHODS

You can pay with Swiss Francs, Euro and British Pounds. We also accept the following credit and debit cards: Mastercard, Visa, Postcard and Maestro.

PHARMACY

Pill Apotheke Lai (next to Hotel Schweizerhof)
Voa Principala 39, 7078 Lenzerheide
Tel. +41 81 384 12 44

PHYSICIAN

Dr. Michael Fierz
Voa Sporz 44, 7078 Lenzerheide
Tel. +41 81 384 27 77

POOL 

All our guests have free access to the pool area. You can bring the striped bath towels in your apartment to the pool. Please note the bathing rules at the entrance to the pool area.

Opening times:

Daily from 8 am until 9 pm

POST

If you have redirected your mail during your stay, you can pick it up at the reception. Postcards and stamps can be bought at the Mini-Market.

RADIO

You can receive a variety of radio stations on the TV system.

RECEPTION

Daily from 7:30 am until 9:00 pm

SAFE

You can leave valuables in the hotel safe at the reception.

SAUNA

Our Chalet Apartments Deluxe, Penthouse and the Chalets feature an infrared sauna. Saunatowels and operating instructions are available in the sauna.

SKI SCHOOL

Group or private lessons, ski, snowboard or free ride: our snow sports school has the right offer for young and old. The ski school office is located in our sports shop in the building Domenica.

SKI STORAGE ROOM

A lockable ski storage room with ski boot heater is available on the ground floor of each building.

SKI TICKETS / LIFT TICKETS

We would gladly provide you with lift tickets / ski passes at the reception. Do not forget to return your ski passes or lift tickets to the reception before your departure.

SMOKING

We ask that you refrain from smoking in the chalet-apartments. Thank you for using the ashtrays when you smoke outdoors.

SPORTS SHOP

Our sports shop provides modern equipment in the best quality and professional advice. For your active holiday there is the possibility to either rent or buy the perfect bike or ski equipment.

TAXI

Our reception would be happy to order a taxi for you.

TECHNOLOGY

Do you have technical questions? Please contact our reception and we will help you as quickly possible.

TOURISM TAX

Tourism tax is not included in the price and will be charged separately.

GAME LIBRARY

You can borrow various games at the reception for a deposit.

TRANSFER

We would gladly arrange transfer for you at the reception.

UMBRELLAS

You can borrow umbrellas at our reception.

WASHING MACHINE

Our guests in the categories Deluxe, Penthouse and Chalet have a washing machine in the apartment. Guests in the superior category can use the washing machines on the ground floor of the building Ignazia (free of charge).

WASTE / RECYCLING

Please help us to separate the waste. In the recycling station there are waste containers for glass, PET, batteries, cardboard, cans, paper and residual waste.

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